AUG23
Things to consider when considering a call answering service
1. Does the company have experience working for companies in a similar industry and of a similar size?
As we all know, experience counts for a lot in all walks of life. No processes are perfect from the off and all require some fine tuning to determine the best way of doing things. A call answering service is no different. If you are looking at a supplier with a large client base, which services businesses in a similar industry to yours, then no problem – as long as they are doing a good job. They should have the experience and know-how to provide all you need from your call answering service.
2. What is the calibre of their call answering professionals?
Are their team members experienced and professionally trained telephone receptionists or are they merely message takers? With the best telephone receptionists your clients will not realise that they aren’t speaking to your company directly. The receptionist will know your business inside out and will know the key personnel within your company, as well as possessing the ability to up-sell and cross-sell your products. Each team member should also be monitored regularly to ensure that their level of performance is measureable.
3. Can the service help to grow my business?
Whatever the level of service you require from a call answering service should be the level of service you get. If you want a simple, straightforward message taking service then make sure you don’t get talked into a further service you really don’t need. You may require a media response service to deal with bulk calls from potential new customers; so ensure your providers are equipped to deal with such a large quantity of calls.
4. How much can the service be personalised?
A truly professional and expert call answering service should allow each and every client to choose how their own calls are answered, and how their messages are taken. Each and every business is entirely different, and your call answering service should be tailored to reflect this. It is also important for the call handlers to be aware who those really important callers are for your business, and how they should be greeted.
5. How long have they been in business, and are they creditworthy?
There are quite a few start-ups in the call answering industry. You need to make sure whatever company you choose is going to last. Experience makes a huge difference to the overall service each company can offer, as does the level of training they have received.
You will be pleased to hear that the team at AnswerMyPhone.biz are some of the most experienced in the business and many of our staff have been with us from the offset. We are entrusted to take calls from businesses in every sector because we focus on providing a real return on investment, as well as a personalised and friendly service.
For further information regarding call answering services and AnswerMyPhone.biz, please call 08000 612 845 or email info@answermyphone.biz
JUL27
It’s begun; one of the largest migrations on earth is underway as millions of pasty faced Brits pack their bags in search of relaxation, contemplation, pina coladas and sunburn.
Your staff have been working hard all year and deserve a well earned break; of course they do. However, the last thing your business can afford is to be missing important calls while your customer service team skedaddle off in search of the sun. Here at AnswerMyPhone.biz we don’t let our staff take a holiday – just a joke, of course we do – however we make sure during the summer months our dedicated customer service professionals are on hand to answer your calls, in their friendly and bright manner, so you don’t need to worry about losing out on any custom.
We are extremely proud of the level of service we offer here at AnswerMyPhone.biz, so much so, we offer a no-obligation 2 week free trial. We will answer your important calls, for two weeks, at absolutely no cost to your business. That’s how confident we are that the service we provide is the very best on the market and, once you have trialled our service, we are certain that you won’t know quite how you coped before.
We offer so much more than your run of the mill call answering service. We dedicate a team of customer service professionals to each and every client, and take great pains to learn about every aspect of your business so we can effectively up sell and cross sell your products, as well as provide detailed information and assistance.
For further information regarding our message taking and call answering service please do not hesitate to call 08000 612 845 or email info@answermyphone.biz
JUL22
The latest Business in Focus magazine featured an article on us. A copy of this can be seen on their website here and reads...
Answermyphone.biz is one stop shop for virtual office needs
Answermyphone.biz is not your average business telephone answering service. Unlike other providers, the Cardiff based business specialises in providing a reception service, customer services department and sales team all rolled into one. Answermyphone.biz works with a wide spectrum of UK companies providing professional ‘virtual’ business services with the emphasis on growing their customers’ business through appointment making and sales.
Started in 2007 by partners Delyth Jones and Adrian Moss, the company grew from its parent company, telemarketing firm The Appointment Factory. An increase in customer demand led to the development of a specialist inbound telephone service and Answermyphone.biz was born. The company has enjoyed continued growth and is in the process of developing a new website, due for launch at the end of June 2010.
Delyth Jones said, "Many of our Appointment Factory customers had asked if we could provide them with an inbound telephone service so it was a natural progression to set up Answermyphone.biz. We are able to tap into our strong sales background to provide a complete service which allows our customers a greater amount of flexibility and control. Our ethos is simple; to really take care of our customers, getting to know them and their clients in the process. We deal with every enquiry as efficiently as possible and present our customers’ businesses in the most professional manner. The whole process is seamless and the majority of callers have no idea that they are not ringing the actual company."
Answermyphone.biz provides a wide range of services including a business telephone answering service, virtual receptionist service, message taking service, outsourced customer contact centre and outbound telemarketing. The company offers a bespoke service and a 2 week free trial is also available for businesses to ‘try before they buy’.
Answermyphone.biz can be contacted on 08000 612845, email info@answermyphone.biz or visit the website at www.answermyphone.biz.