A professional, bespoke message taking service

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A professional, bespoke message taking service

The importance of a message taking service cannot be underestimated. Research shows that when a call goes unanswered, 80% of people will simply try elsewhere. Without an effective message taking service you are essentially directing potential customers straight to your competitors, growing their business instead of your own.

At AnswerMyPhone.biz we appreciate that no two companies are the same. For this reason our bright, friendly and well informed customer service professionals offer a message taking service specifically tailored to the needs of each client.

We work from pre-agreed scripts which we create with you and your business goals in mind; we say exactly what you want us to say. We also know your business intimately and will be able to direct traffic, or pass messages onto appropriate members within your team.

A whole lot more than just a message taking service

Unlike many of our competitors, we do not simply take and pass on messages. Upon receipt of a call, our highly trained specialists will work with their script to determine how to best meet the needs of the customer.

For current clients this includes taking orders, arranging delivery dates and meetings or offering sales advice. We can even arrange to have access to your electronic calendar, so we know exactly when you are available. This bespoke service is not usual in our industry and helps AnswerMyPhone.biz truly stand out.

Our message taking service ensures you never miss an important call

The message taking service we offer here at AnswerMyPhone.biz will allow you:

• Increased sales - our experienced customer service professionals are sales trained and look-out for opportunities to up-sell and cross-sell your products and services. Our clients always experience an increase in enquiry conversion rates and growth in sales volumes.
• A more professional image - with our friendly and experienced customer service specialists answering your calls, your business will appear larger and more professional.
• Control and flexibility - we can work ad-hoc providing cover when you need it (e.g. when you are understaffed or on a corporate day out), or we can provide your business with a message taking service all year round.
• A bespoke service - we work from pre-agreed scripts created with your business goals in mind; whatever you want us to say is exactly what we say.

It's easy to get started and the benefits are obvious – just read our glowing testimonials. You re-direct your phone to us, and we answer your calls quickly, friendly and professionally. Our team will then discuss the caller's needs and if appropriate take a message, which we then SMS and email to you, or if the call is urgent, we patch it right through to your mobile.

We offer a no-cost, no-obligation 2 week trial. Try our message taking service right now to see just how much benefit we can be to your business. Call us on 029 2069 5999 today.